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The Secret HOT sauce to CX BLOG POST IMAGE2-01

Hot sauce can teach you a lot. It can teach you how to respect your limits, or how to push them. It can teach you pain management, or raise your pain tolerance. It can teach you that you like hot hot heat, or that you prefer to play it safe with salt. Whatever lessons hot sauce may have in store for you, I have one I’d like to share: after the product is perfected, you need to focus on relationships.

Take off the TRAINING wheels. Employees don’t need them-01

The way training has traditionally been positioned, used, and delivered is what we’ve coined “20th Century Training.

How emotions drive customer experience - LISTEN NOW-43

On my first day, as I drove from my home in Mamaroneck, NY, to fassforward’s nearby offices in Pelham, I tempered my excitement; internships, of course, have a tendency to sound a lot better on paper. When I arrived, however.....

The fassforward HUMAN EXPERIENCE- An interview with TARA PALUCK-01

Today, a lot of companies in a lot of different sectors are talking a lot about the “customer experience.” At fassforward Consulting Group think about this a little differently

How The Home Depot nailed the competition

In the war for customers, we’ve shown you that victory depends on the customer experience a business provides. Time and time again, companies are held captive by price and product, ignoring the key battleground that is customer satisfaction, or CX.

What's your SALES BRAIN?

If sales are part of your job, you have to ask yourself “Can I be better at this?”. The answer is YES, and the secret to success is in your brain. Studies show each of us have natural skills that we use in our sales conversations, but we may not be using them to our advantage. Find out how you think, what your strengths are, how those hurt and how they can help.