Are “polite” conversations ruining your numbers? Yes, probably. That sounds ridiculous, doesn’t it? Hear us out.
Hot sauce can teach you a lot. It can teach you how to respect your limits, or how to push them. It can teach you pain management, or raise your pain tolerance. It can teach you that you like hot hot heat, or that you prefer to play it safe with salt. Whatever lessons hot sauce may have in store for you, I have one I’d like to share: after the product is perfected, you need to focus on relationships.
The way training has traditionally been positioned, used, and delivered is what we’ve coined “20th Century Training.
Today, a lot of companies in a lot of different sectors are talking a lot about the “customer experience.” At fassforward Consulting Group think about this a little differently