Recent | Popular

The fassforward HUMAN EXPERIENCE- An interview with TARA PALUCK-01

Today, a lot of companies in a lot of different sectors are talking a lot about the “customer experience.” At fassforward Consulting Group think about this a little differently

How The Home Depot nailed the competition

In the war for customers, we’ve shown you that victory depends on the customer experience a business provides. Time and time again, companies are held captive by price and product, ignoring the key battleground that is customer satisfaction, or CX.

create1
What's your SALES BRAIN?

If sales are part of your job, you have to ask yourself “Can I be better at this?”. The answer is YES, and the secret to success is in your brain. Studies show each of us have natural skills that we use in our sales conversations, but we may not be using them to our advantage. Find out how you think, what your strengths are, how those hurt and how they can help.

How are ou wired to SELL Give to get ads (Listen now)-17
Cx Will Save the economy

That's my prediction. I'm biased towards the power of CX, but hear me out for a minute. Up to now, CX has been a hard sell. It's a concept that has received large scale intellectual acceptance, but the successful practice of it has been elusive. As a business strategy, companies haven't really taken CX very seriously, and overall, have paid the idea tremendous lip service, but only lip service. That is, it continues to be a much talked about, but barely acted on, platitude.

what1
ARGUE WITH the CUSTOMER, you lose (even if you win)

An employee arguing with customers is a big no-no in customer service for any industry. There will always be customers who are rude, unreasonable, irrational, ungrateful or just outrageously idiotic. But if there’s one thing that the customer service industry requires

Having Fun at Work is Serious Business-01

Few people would debate that having fun at work is more positive than negative. Even fewer people would debate that the more employees enjoy their working environment, the better it is for business. However, this may not be as straightforward as it seems: every employee comes to work for a different reason, it could be fool-hardy to assume it's to have fun. (They may prefer to do that outside of work).